Start where tickets slow your team down.
We focus the pilot on one recurring ITSM workflow, then configure the context, quality checks, and review points that make it useful in production.
Source context
Team review
Impact readout
AI ITSM Copilot
Make every service interaction move work forward.
ViralForge gives IT service teams an AI copilot for ticket triage, technician drafts, and knowledge capture—built around the way your team already works.
A focused engagement for one high-value service workflow.
ViralForge Copilot
Service command center
Queue signal
24
Requests need review
Priority detected
Incident pattern matches a known access issue.
VPN access failure
P2 · urgentCopilot draft
I’ve confirmed the device is enrolled and the account is active. I’m checking the current gateway status now, then I’ll share the next step.
Grounded in your approved guidance
Built for speed
The ViralForge standard
Simple. Sharp. Scalable.
01Turn noisy tickets into clear next actions
02Keep every suggestion grounded in your service context
03Measure pilot impact before scaling across the desk
Designed to spread useful work
A better service loop, not another blank AI prompt.
02
Draft the useful response
Give technicians a first pass that reflects your knowledge base and operating standards.
03
Capture the learning
Turn recurring work into sharper incident notes, service summaries, and reusable knowledge.
The ITSM Copilot Pilot
Build proof before you build scale.
Launch a single, high-value use case with weekly reviews and a clear impact readout for your service leaders.
What the pilot includes
- Workflow setup for your selected service use case
- Weekly review sessions with your team
- End-of-pilot impact readout and next-step plan